Will I receive an invoice and tracking confirmation of my order?
Of course, once your order has been paid for you’ll receive a confirmation email with the invoice and tracking information.
What are your payment terms for business office fit outs?
Generally, we require a 50% down payment upon placing an order and the remaining 50% post-delivery. However, any issues with this, feel free to give us a shout and I’m sure we can accomodate your business’s particular needs.
Do you offer subscription packages for my furniture to help with my business's cash flow?
Yes! Simply get in touch or fill out the questionnaire on our WFH page found on our website, and we’ll come back to you with a tailored solution.
What is the Recess return policy?
We understand on rare occasions that our products may just not be the right fit for your needs and our return policy can also help.
We offer a hassle-free return policy, so you can return any purchased item within 30-days from the date of delivery free of charge. Please have a read of our full Returns and exchange policy for further information on our terms and conditions when it comes to returning an item.
What does the Recess warranty cover?
We have built our products to last, as part of our commitment to ending the never ending waste cycle furniture often finds itself in. As such, we have a 10-year Warranty on all our furniture products and a 5-year warranty for The Nook. For further details, see our full warranty disclosure’s here.
How do I return something?
Simply reach out to our team via email or phone and we’ll get the process started for you. Ensure your product is not damaged and do your best to use the same protective packaging you received it in, when packaging it back up. From there, a courier will be booked to pick up the item/s and have it delivered back to our warehouse, upon which your refund will be issued after receiving it.
What do you do with returned products?
We assess all returned products and determine whether something can simply be resold to another customer or if it should be donated to a local charity. In the case of damaged products, we will dispose of the product with an upcycling resource centre who partner with thrift and tip shops.
How long will it take to receive my refund?
Once our warehouse has received the product from our delivery partner and assessed the product for any damage, you will be issued your refund. You will be notified of the refund having been issued and from there, it should land in your account in no more than 5 business days.
I have received my order and would like to exchange it for a different colour/model. Can I do this?
We want you to love your Recess purchase and are confident that you will after putting it to the test. In saying that, if you find that for example, you should have chosen a different desktop size or perhaps want a different colour chair, we can help organise an exchange. Please let us know within 30-days of your order being delivered, so we can keep this policy in place for years to come.