Contact Us
Get in Touch
Curious or craving a hands-on experience? Let's satisfy your questions and check out our amazing products in person!
Browse our FAQs or speak to a Recess team member via text below.
Showroom
Do you have a showroom where I can try your products?
Yes! We’d love for you to experience our products in person. Our showroom is located at 26 Queen St, Chippendale NSW 2008, and you’re welcome to drop by during our opening hours.
Do I need to book an appointment to visit the showroom?
Walk-ins are always welcome. But to make sure you get the full experience, we recommend booking an appointment so one of our team can give you a proper demo and answer all your questions. Our showroom is open Tuesday to Thursday, from 9am to 5pm, we’d love to see you then.
If you'd like to book a showroom visit, click here. We’re open Tuesday to Thursday, 9am to 5pm.
What can I try out in the showroom?
You’ll be able to test our ergonomic chairs, standing desks, soundproof booths, and accessories so you can find the perfect fit for your needs.
Can I purchase directly from the showroom?
Unfortunately not. We don’t keep stock at the showroom, but you can easily place your order online and we’ll have it delivered to your door by our courier. Super simple and hassle-free.
Orders and Delivery
How do I edit my order?
Changed your mind? No worries, just send us an email to hello@recess.com.au as soon as you can so we can make the change before your order is dispatched. We’ll do our best to tweak things for you. Once your order has been processed or shipped though, it might be a little too late to make changes but reach out anyway, we’re here to help.
Can I change my shipping address after ordering?
Yes, you sure can, as long as your order hasn’t been sent out already. Just let our support team know right away and we’ll make sure your goodies get sent to the right spot.
How can I track my order?
As soon as your order hits the road, you’ll get an email or SMS with your tracking number. You can follow it step by step until it lands safely at your door.
What is the estimated delivery time?
We’re just as excited as you are for your order to arrive! Here’s a handy guide:
- Metro areas (Sydney, Melbourne and Brisbane): 2-3 business days
- Regional areas: 5-7 business days
- Other states and territories: up to 7-10 business days
Once your order is on the move, we’ll keep you updated with tracking details so you know exactly when to expect it.
Can I choose a specific delivery date or time?
We don’t offer exact delivery scheduling just yet. But don’t stress you’ll get tracking updates, so you’ll always have a heads-up on when your delivery is due.
Do you deliver to my area or postcode?
Chances are, yes! We deliver to most metro and regional areas across Australia. You can double-check at checkout, or if you’re unsure, just ask us and we’ll confirm for you.
How can I expect my products to arrive?
Like a gift on your doorstep, Everything is securely boxed and carefully packed so it arrives safe and sound. You’ll also get tracking details so you can follow along on its journey home.
Here’s what to expect depending on what you’ve ordered:
- Chairs and accessories: 1 box
- Everyday Desk: 3 boxes
- Standing Desk: 2 boxes
You can also check the shipping dropdown menu on each product page to see specific weights of each product's box, so you can prepare that son in law of yours to assist with any heavy packages.
What if part of my order is missing?
This normally doesn’t happen, but in the rare case it does, please send us an email at hello@recess.com.au with your order number and a quick note about what’s missing. We’ll jump on it straight away and make sure everything gets sorted for you.
Product Information and Assembly
Where can I find measurements or spec sheets?
You’ll find dimensions and specifications on each product page. If you’re after something more specific, feel free to reach out to us.
Is assembly required? How long does it take?
Yes most of our furniture is delivered flat-packed for safe and efficient shipping and thus assembly is required. But don’t worry, our assembly instructions have been designed to make the assembly process simple and hassle-free. Depending on the product, it usually takes 15 to 45 minutes to set up (even quicker with a power drill!).
Can you provide a copy of the assembly instructions?
Absolutely. Our products include a QR code inside the box that links to an assembly instructions page. Simply just select the product you ordered and away you go. But if you prefer, we’re more than happy to send you a digital copy, just let us know.
Can I request professional assembly or white-glove delivery?
Is the Pope Catholic? Of course we do. If you’re in an eligible area, you’ll see the option to add our “Sit Back & Relax” service at checkout. This includes both delivery and professional assembly, so all you need to do is open the door, and we’ll handle the rest, including rubbish recycling and disposal.
Sit back, relax, and we’ll get everything set up just how you like it.
Offers and Discounts
Do you offer bulk orders?
Yes, we sure do! Got a whole office to set up or just need a bunch of pieces? We’d love to help. Buying in bulk often means special pricing and a little extra love from our team so it’s definitely worth reaching out.
You can get in touch with us by clicking “Chat with our team” or by sending our sales gurus directly an email to sales@recess.com.au. From there, we’ll be in touch within 24 hours of your request.
How do I use a Discount code?
It’s super easy to save! Just pop your coupon code into the “Discount Code” box at checkout, hit apply, and watch the total drop. Make sure your code is valid and any minimum spend is met, then enjoy the perks.
Do you offer trade discounts for designers, architects, etc?
We love working with designers, architects, and industry professionals.
Reach out to us at sales@recess.com.au and we’d be happy to support your project.
Payment and Return
What payment methods do you accept
We offer a range of flexible payment options. You can choose from Visa, Mastercard, American Express, PayPal, AfterPay, ZIP, or PayPal so whether you want to pay now or later, you’re all set.
What is your return policy?
We want you to love what you ordered but if something’s not quite right, no worries.
Just head to our Returns Policy page for all the details on eligibility, timeframes, and how to start the return process. We’ll make it as smooth as possible!
Is there a warranty on this product?
Yes! All of our products come with a warranty for your peace of mind.
You can find all the details here, or feel free to reach out to us at hello@recess.com.au if you’d like more info. We're always happy to help clarify what’s covered.
What should I do if my item arrives damaged or is missing parts?
Shame on us! Please email us right away at hello@recess.com.au with a few photos and a quick description of the issue. We’ll jump on it straight away and get things sorted for you, no stress, we’ve got you covered.
Sustainability
At Recess, we’re dedicated to making sustainable workspaces the new normal. Our furniture range is made from up to 80% recycled materials. Choosing Recess is choosing furniture that doesn’t harm the earth - see more
Bundles
It’s on us to make sure your workspace is one that you love and to help out, we’ve created bundles that are permanently discounted so when you spend, you save. Check out the collection here