Do you offer Australia wide shipping?
Yes of course - who doesn’t these days? We offer FREE shipping to all customers based in NSW, QLD, VIC and SA. For other States and Territories, free shipping is applied to all orders of $1000 or more.
When will I receive my delivery?
If your place of delivery is outside of NSW, you should receive your order within 5-7 business days of ordering your product. Orders within NSW should receive their products within 2-4 business days of ordering. Whether it be your home or office, all orders are delivered within normal business hours: Monday-Friday, 8:00AM – 5:00PM. Easy peasy!
Do I need to be home to receive my delivery?
No - all of our couriers have been given authority to leave your products in a safe place. If you have particular concerns about this regarding your product being left without anyone being home, please get in touch with us at email@example.com, and we’ll be happy to make special arrangements for you.
What happens if my items are damaged in transit?
That’s an easy one - if your items are damaged in transit we’ll replace it straight away. Just send us a picture to firstname.lastname@example.org and you’ll have a replacement dispatched within 24 hours. We’ll even go that extra mile and arrange for the damaged product to be picked up by a refurbishment partner of ours.
How do I track the progress of my order?
Once dispatched by our warehouse, your order will be assigned a tracking number by our freight partners. This will be emailed and/or SMS’d to you, depending on whether you have opted into SMS tracking updates. If you are having any issues with tracking your order, please feel free to contact us on (02) 6210 9359 or email to email@example.com.
Can I amend my shipping details after I make an order?
This will be a case by case basis, depending on how long it’s been since you placed your order. The golden rule is, best to let us know ASAP. In saying that, contact us on (02) 6210 9359 or email us at firstname.lastname@example.org and we’ll do our best to sort you out
How do I know if an item is in stock and ready to be shipped?
All our products are in stock unless otherwise stated on our website. If in the off chance a product has been ordered and is out of stock, we will be sure to contact you and let you know what your options are.
What about assembly? Are your products easy to put together?
In short, absolutely. All of our products come with non-generic, easy to understand assembly instructions - just scan the QR code leaflet inside your box and away you go. Depending on what you’ve ordered, our products take anywhere between 15-30 mins to put together, per item. It is always faster if you have a drill handy, to fasten up those screws more quickly. Nevertheless, assembly is just as easy without one - but maybe just a bit more cruisy.
If you’re a business and your order value exceeds $5000, we offer free assembly, so you can concentrate on the more important day-to-day ongoings of your business.