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Delivery and Shipping

Do you offer Australia wide shipping?

Yes of course - who doesn’t these days? We offer FREE shipping to all customers based in NSW, QLD, VIC and SA. For other States and Territories, free shipping is applied to all orders of $1000 or more.

When will I receive my delivery?

If your place of delivery is outside of NSW, you should receive your order within 5-7 business days of ordering your product. Orders within NSW should receive their products within 2-4 business days of ordering. Whether it be your home or office, all orders  are delivered within normal business hours: Monday-Friday, 8:00AM – 5:00PM. Easy peasy! 

Do I need to be home to receive my delivery?

No - all of our couriers have been given authority to leave your products in a safe place. If you have particular concerns about this regarding your product being left without anyone being home, please get in touch with us at hello@recess.com.au, and we’ll be happy to make special arrangements for you.

What happens if my items are damaged in transit?

That’s an easy one - if your items are damaged in transit we’ll replace it straight away. Just send us a picture to hello@recess.com.au and you’ll have a replacement dispatched within 24 hours. We’ll even go that extra mile and arrange for the damaged product to be picked up by a refurbishment partner of ours.

How do I track the progress of my order?

Once dispatched by our warehouse, your order will be assigned a tracking number by our freight partners. This will be emailed and/or SMS’d to you, depending on whether you have opted into SMS tracking updates. If you are having any issues with tracking your order, please feel free to contact us on (02) 6210 9359 or email to hello@recess.com.au.

Can I amend my shipping details after I make an order?

This will be a case by case basis, depending on how long it’s been since you placed your order. The golden rule is, best to let us know ASAP. In saying that, contact us on (02) 6210 9359 or email us at hello@recess.com.au and we’ll do our best to sort you out

How do I know if an item is in stock and ready to be shipped?

All our products are in stock unless otherwise stated on our website. If in the off chance a product has been ordered and is out of stock, we will be sure to contact you and let you know what your options are.

What about assembly? Are your products easy to put together?

In short, absolutely. All of our products come with non-generic, easy to understand assembly instructions - just scan the QR code leaflet inside your box and away you go. Depending on what you’ve ordered, our products take anywhere between 15-30 mins to put together, per item. It is always faster if you have a drill handy, to fasten up those screws more quickly. Nevertheless, assembly is just as easy without one - but maybe just a bit more cruisy. 

If you’re a business and your order value exceeds $5000, we offer free assembly, so you can concentrate on the more important day-to-day ongoings of your business.

Payment

Will I receive an invoice and tracking confirmation of my order?

Of course, once your order has been paid for you’ll receive a confirmation email with the invoice and tracking information. 

What are your payment terms for business office fit outs?

Generally, we require a 50% down payment upon placing an order and the remaining 50% post-delivery. However, any issues with this, feel free to give us a shout and I’m sure we can accomodate your business’s particular needs.

Do you offer subscription packages for my furniture to help with my business's cash flow?

Yes! Simply get in touch or fill out the questionnaire on our WFH page found on our website, and we’ll come back to you with a tailored solution.

What is the Recess return policy?

We understand on rare occasions that our products may just not be the right fit for your needs and our return policy can also help.

We offer a hassle-free return policy, so you can return any purchased item within 30-days from the date of delivery free of charge. Please have a read of our full Returns and exchange policy for further information on our terms and conditions when it comes to returning an item.

What does the Recess warranty cover?

We have built our products to last, as part of our commitment to ending the never ending waste cycle furniture often finds itself in. As such, we have a 10-year Warranty on all our furniture products and a 5-year warranty for The Nook. For further details, see our full warranty disclosure’s here.

How do I return something?

Simply reach out to our team via email or phone and we’ll get the process started for you. Ensure your product is not damaged and do your best to use the same protective packaging you received it in, when packaging it back up. From there, a courier will be booked to pick up the item/s and have it delivered back to our warehouse, upon which your refund will be issued after receiving it.  

What do you do with returned products?

We assess all returned products and determine whether something can simply be resold to another customer or if it should be donated to a local charity. In the case of damaged products, we will dispose of the product with an upcycling resource centre who partner with thrift and tip shops. 

How long will it take to receive my refund?

Once our warehouse has received the product from our delivery partner and assessed the product for any damage, you will be issued your refund. You will be notified of the refund having been issued and from there, it should land in your account in no more than 5 business days. 

I have received my order and would like to exchange it for a different colour/model. Can I do this?

We want you to love your Recess purchase and are confident that you will after putting it to the test. In saying that, if you find that for example, you should have chosen a different desktop size or perhaps want a different colour chair, we can help organise an exchange. Please let us know within 30-days of your order being delivered, so we can keep this policy in place for years to come.

Soundproof Booth

Sustainability

Can I recycle the packaging?

We’re glad you asked! All you’ll need is a big yellow or blue bin, a mean set of skills for flattening boxes and an unconditional love for this earth that we all coexist on. We’ve tried to minimise the amount of other packaging such as soft plastics, but if you’re feeling extra cool, you can recycle these materials at any REDcycle collection point (found at most Coles and Woolies stores).

Are your products environmentally friendly?

We’ve made a commitment to make our booth with one eye firmly on our environmental impact. From our booth being made out of recycled plastic bottles to all our timber based products being FSC certified, we’re doing everything we can to ensure today brings a better tomorrow. We have long term visions for a circular model within our business and we will be looking at options everyday to make this company a company for the future! See our Sustainability page for more info. 

Is climate change real?

Yes.

Chairs

Desks

Bundles

I want to exchange or return one item in my bundle. Is that possible?

Yes - our returns and exchange policy for the bundles works the same as any other product. However, in the case of returns for just one item in the bundle, the amount that was discounted from the product you choose to keep as part of purchasing a bundle package, will be deducted from your refunded amount. If you have concerns or questions about this, just reach out to us and we’ll be happy to help.

Can I swap out items in the bundle?

In short, yes. Just reach out to our team if there is something not included in one of our bundle packages, and one of our team members will be happy to issue you a discount code for the extra product you want to swap out for something else.