How do I clean The Elite Chair?
Give the fabric a light vacuum every now and then (low suction works best) to remove dust and crumbs. For small spills, gently dab the area with a sponge and a mild wool detergent or upholstery cleaner. Don’t soak the fabric, and let it dry completely before you sit on it again.

For the oak veneer, wipe it with a soft, slightly damp cloth and dry it straight away. Avoid harsh chemicals, abrasive cleaners and sitting water, which can damage the finish.

Will the fabric pill or fade?
The premium textured fabric is made for everyday use, so it holds up well to regular sitting. Like most upholstery, some light pilling can happen over time, especially where clothing rubs most. A fabric shaver will lift it off in seconds. To keep the colour rich, avoid placing the chair in strong direct sunlight for long periods.

How long will The Elite Chair last?
The Elite Chair is built to last, and backed by our lifetime warranty. If any structural part fails due to poor workmanship, we’ll repair or replace it. The fabric and foam are covered for 2 years. With regular cleaning and a quick check that the fittings are tight every few months, it’ll stay looking and sitting its best for years. See our lifetime warranty for full details.

How does shipping work and who handles delivery?
We’ve partnered with Allied Express to deliver all our orders, so yours is in safe hands. Most orders arrive in 2-3 business days in metro Sydney, Melbourne and Brisbane, 3-5 business days in Adelaide, 5-7 business days in regional areas, and 7-10 business days for other states and territories. Shipping rates depend on the product and your delivery address. See our shipping policy for full details.

How will The Elite Chair arrive?
The Elite Chair arrives in an L-shaped recycled cardboard carton, packed without styrofoam, measuring 97W x 66D x 77H (cm) and weighing 22kg.

Can I get professional assembly or white-glove delivery?
Yes, for customers in metro Sydney, Melbourne, Brisbane and Adelaide. Just add our Sit Back & Relax service at checkout. We’ll deliver, assemble and take care of the packaging recycling and disposal, so all you need to do is open the door.

Can I track my order?
Yes. If you add your mobile number at checkout, we’ll text you when your order is dispatched, with your tracking number. Tracking updates usually start showing that evening, once your order is scanned into our courier’s Sydney depot.

What if my chair arrives damaged?
Don’t stress, we pack every chair snugly inside its box. Boxes can pick up a few dents or scuffs on the way, but that doesn’t mean what’s inside is damaged. Open the box, check that everything is in good condition, and hold off on assembly until you’re happy with it. If anything is damaged, email us at hello@recess.com.au with a few photos and we’ll sort it out.

Do you deliver to regional and remote areas?
Yes, we deliver to most regional and remote areas across Australia. Delivery costs a little more the further we travel, and you’ll see the exact cost at checkout before you pay.

Some remote areas can’t be selected at checkout, but we can usually still get your order to you. Email us at hello@recess.com.au with your suburb, postcode and the product you’d like, and we’ll send you a custom delivery quote.

Can I pay with Afterpay or Zip?
Yes. You can choose Afterpay or Zip at checkout to spread the cost of The Elite Chair over time. Eligibility criteria, terms and fees may apply, so check with the provider before you buy.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Afterpay, Zip, Apple Pay, Google Pay and Shop Pay. Choose your preferred method at checkout.

Is my payment secure?
Yes. Our checkout is powered by Shopify, which is certified to PCI DSS Level 1, the highest standard for payment security. Your card details are encrypted and processed securely, and we never see or store your full card number.

Do you offer discounts for bulk or business orders?
Yes. Buy two or more Elite Chairs and save, with up to 10% off when you buy four or more. For larger or more complex orders, email our team at sales@recess.com.au and we’ll put together a quote.

What’s your return policy?
We offer 30-day change-of-mind returns, so you can try The Elite Chair at home and make sure it’s right for your space. Just get in touch within 30 days of delivery and we’ll cover the return freight. We’ll email you a prepaid label to print and stick on the box, or if you’re in Sydney, we’ll book a courier to collect it, no printing needed.

Once it’s back with us, we’ll refund your purchase price, minus the shipping paid at checkout. If the chair has been assembled, a 10% restocking fee also applies. See our returns and refunds policy for full details.

This doesn’t affect your rights under Australian Consumer Law. If your chair is faulty, we’ll repair, replace or refund it at no cost to you.

Can I swap my chair for a different colourway?
Yes. If your chair is still unassembled and in its original box and packaging, we can swap it for the other colourway for a flat $50 fee, which covers collecting your chair and delivering the new one. Just email us at hello@recess.com.au within 30 days of delivery.

Does my chair need to be unassembled to return it?
No. We know you need to sit in a chair to know if it’s right for you, so you’re welcome to assemble and try it. If you return it unassembled in its original box and packaging, there’s no restocking fee. If it’s been assembled, a 10% restocking fee applies, as the gas lift is very hard to remove once fitted and makes the return more complex.

Is The Elite Chair sustainably made?
The oak veneer on The Elite Chair is made from FSC-certified timber, sourced from responsibly managed forests. It’s packed without styrofoam in a recycled cardboard box, and backed by our lifetime warranty on structural parts, so it’s built to stay in your home and out of landfill. See our sustainability page to learn more.

Can I recycle the packaging?
Yes. The Elite Chair comes in a recycled cardboard box with no styrofoam, so the box can go straight in your household recycling bin. Remove any tape first.